About our data collection policy

Where/Why might we collect data?

We are highly quality-orientated. We expect the best from our suppliers and we know our customers expect the best from us. Modern software is highly complex and impossible to test thoroughly in every conceivable way and consequently users occaisonally experience errors. When this happens, our quality ambition means that we want to know about the user's experiences - we want to know what made the software stop working so that we can put it right.

If our software does stop working properly, it will ask the user if it can be allowed to report information about the fault back to us over the internet so that we can fix it as quickly as possible.

We do not collect data from your machine in any other way or from any other place or for any other reason.

What data do we collect?

We do not collect any personal information about the user.The only information we collect is:- (1) where in the software's instructions did it reach an unexpected result and (2) what data values led up to this result (e.g. a bad date possibly entered in response to a previous question to the user).

It is remotely possible that our software may accidentally send us data which could be used to personally identify an individual user or their circumstances. Even if this did happen, we delete such data from our system and do not use or even keep it.

Whenever our software asks the user if it can submit a report to us, the software will also offer to show the user the contents of the report. The user can always say "no".

Still concerned?

If you're still worried, please use the "Ask a question" link on the right of this page.